Difference between revisions of "FAQ"

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Here is a list of the most frequently asked questions (hence the name FAQ) ;)
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{{rtoc}}Here is a list of the most frequently asked questions (hence the name FAQ).
 +
More Q&A that are regularly asked by members of the MouseHunt community can be found on the [[Commonly Asked Questions]] page.
  
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==Starting Out==
 +
If you are just started playing MouseHunt a good place to get an overview of what you need to know is in the wiki [[Starting out]] page.
  
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+
==Strategy==
 +
MouseHunt is an open ended game with no one correct path or one correct way to play the game. As you play the game you will gain access to new locations and discover a variety of mice.
  
==Hunting/Logs==
+
'''Q. Where do I go next?'''
  
Q. I am in the Lab. I have in my log that I travelled to the Lab, the hunters horn sounded I caught something in the Lab, the very next round I caught a brown mouse in town, without ever leaving the Lab...
+
A. The [[Location Quick Reference]] is meant for players to easily see at a glance what they might need to buy or do at a particular location.
  
A. Mice can follow you from your previous location - it is not a glitch.
+
'''Q. What trap should I be using?'''
  
 +
A. It all depends on your goals, and location. Are you more interested in catching mice or earning gold or earning points. Are you looking to collect a rare mouse or loot item? The Trap Setup Options page will give you some options depending on your location. Some hunters like to rely on traps with high power and other hunters prefer traps with high luck. Experiment and see what works well for you.
  
Q. I have a large hunting party - but I only ever get 250 points max when I blow the horn.
+
'''Q. What impacts how many mice are attracted to my trap?'''
  
A. You may only bring up to 25 friends with you who are ready to hunt and in the same area as you, hence you can never achieve more than 250 bonus points for sounding the horn.
+
A. Different [[Cheese | cheeses]] have different attraction rates. In addition the [[attraction bonus]] on weapons and bases can limit the number of failure to attract messages you get.
  
 +
'''Q. What impacts loot drops?'''
  
Q. I have been away for the weekend and just got home now.  I have checked my hunting log and it seems I’ve not hunted since 9am yesterday. I’m not talking hunters horn, I mean no trap checks. So since yesterday at 9am I’ve caught a white mouse and I caught that at 18.35 just as I signed in and sounded the horn.  Is there anything you can do about this? I mean it’s more than 24hrs out of action.
+
A. Trap setups with higher luck are more likely to drop loot.  
  
A. You only get trap checks for the first 24 hours after your last activity.
+
==Marketplace==
  
 +
'''Q. How can I buy [[SUPER brie+|SUPER|brie+]], [[Moon]] or [[Maki]] through trading?'''
  
Q. I keep getting red boxes in the Mousoleum. It must be a bug, no-one can be this unlucky.
+
A. Hover over your Shops tab; there should be a 'Marketplace' option. Click on that. Select the cheese type you are looking for, and click 'Go' to see the list sorted by cheapest first. You can also input maximum quantity or maximum price before clicking 'Go'. Remember buyers pay 10% tax taken by the King.
  
A. Welcome to the major league;) The Mousoleum is tough going, you need to be well prepared when you enter, hopefully you will make it back out in one piece!
+
'''Q. How do I sell my [[SUPER brie+|SUPER|brie+]], [[Moon]] or [[Maki]] through trading?'''
  
 +
A. Hover over your Shops tab, there should be a 'Marketplace' option, click on that. Click on the 'Sell' tab. Select the type of cheese you wish to sell, enter the quantity and price '''per piece'''. Click 'Post Trade' and 'Confirm'. Your cheese is automatically taken from your inventory. You can only have one trade pending at a time, and you will need to come back to Marketplace to claim gold when the cheese is sold.
  
Q. The times in the log are showing as GMT, it used to be in my time zone, now it's back to GMT, which is a bit frustrating.
+
==Crafting==
 +
'''Q. How do I craft a certain recipe more than once?'''
  
A. This is entirely out of our control. We use a Facebook controlled tag that converts the time for us.
+
A. Don't use the drop down recipe book. Click the link that says Recipe Book just to the right of the one for the [[Hunter's Hammer]]. Select the recipe you want and then enter the number of times you want to craft.
Facebook recommends logging out/in to correct time problems.
 
It is a known facebook bug, and has been for a while. [http://bugs.developers.facebook.com/show_bug.cgi?id=704  Facebook Time Zone Bug Report]
 
  
==Forums==
+
'''Q. If I leave [[Pepper Plant]]s unpicked for a longer time, will they produce more peppers?'''
  
Q. It seems that searching in the discussion boards always gives no results?
+
A. No, the output of picking pepper plants is random and not dependent on time.
  
A. The search function doesn't work. The forums/message boards are not MouseHunt/HitGrab programs/software, but are in fact Facebook's and are very limited in their capabilities, you can however look at your posts from the drop down menu.
+
==Logs==
 +
'''Q. I was away for the weekend and just got home now. Why does my log show no trap checks since 9 AM yesterday?'''
 +
 
 +
A. You only get trap checks for the first 24 hours after your last activity.
  
 
==Donations/Offers/Prize Mice==
 
==Donations/Offers/Prize Mice==
 +
'''Q. I just made a donation to this game, so why didn't I receive the cheese?'''
  
Q. I just made a donation to this game, and didn't receive the cheese.
+
A. Please use the donation support [{{MHdomain}}/donate.php?support Contact Form.]
  
A. Please use the donation support [http://apps.new.facebook.com/mousehunt/donate.php?support Contact Form.]
+
'''Q. I've completed offers, so why haven't I received the promised [[SUPER brie+|SUPER|brie+]]?'''
  
 
+
A. The offers are not run by MouseHunt/HitGrab, and the SUPER|brie+ doesn't come directly from the game.<br>
Q. I've completed offers and haven't received the promised SB+.
+
Anyone having problems with receiving SUPER|brie+ should fill out the proper contact form accessible via a link at the bottom of the donate page.  
 
 
A. The offers are not run by Mousehunt/HitGrab, and the SB+ doesn't come directly from the game.<br>
 
Anyone having problems with receiving SUPER brie+ should fill out the proper contact form accessible via a link at the bottom of the donate page.
 
  
 
Please be sure to follow the correct instructions for what method you used (PayPal, MobillCash, Offer). This form will encapsulate information important to help you get it sorted out. Unfortunately there is nothing the Devs can do to help you get the rewards from offers.
 
Please be sure to follow the correct instructions for what method you used (PayPal, MobillCash, Offer). This form will encapsulate information important to help you get it sorted out. Unfortunately there is nothing the Devs can do to help you get the rewards from offers.
  
 +
Before completing offers, you may wish to [[SUPER brie+#Sponsored_offers|take into consideration several things]].
  
Q. I caught a prize mouse (yeah me) - how do I claim my prize?
+
'''Q. I caught a [[prize mice|prize mouse]] (yay me) - how do I claim my prize?'''
  
A. You should get a green banner at the top of your page pretty soon - follow the instructions on there - and Congrats :)
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A. You should get a green banner at the top of your page pretty soon - follow the instructions on there - and congrats :)
  
==Other==
+
==Common Problems==
 +
'''Q. How do I fix my problem with the King's [[Rewards]]?  I can't see the image or I'm typing the correct code but it says it's incorrect.'''
  
 +
A. First - try logging out of Facebook, then clear your cache/private data, then log in again.
 +
If that doesn't work click on the 'Open Image in a new window' copy the page link then start a new topic in any of the boards, Tech, Tavern etc,    name the post 'Can you please Tell me my Code', copy the link into the post and some kind hunter will come in and post your code.
 +
   
 +
'''Q. I have a problem with MouseHunt displaying images, buttons missing, layout misaligned, no trap checks, horn etc etc. How can I fix it?'''
  
Q. I have a problem with Mousehunt displaying images, buttons missing, layout misaligned, no trap checks, horn etc etc.
+
A. Before looking too deeply for answers to your problem to start with, please initially clear the caches in your browser. This will ensure that you have the latest files, images and scripts stored locally in your browser cache. If you still have a problem afterwards then look below for further specific answers on what may causing your problem, or post to the Tech Support and Help Discussions area of the MouseHunt forum if no answer appears in this FAQ. Firefox users should also check to see if any add-ons are interfering with MouseHunt (text-to-image is one such add-on that causes significant problems).
  
A. Before looking too deeply for answers to your problem to start with, please initially clear the caches in your browser. This will ensure that you have the latest files, images and scripts stored locally in your browser cache. If you still have a problem afterwards then look below for further specific answers on what may causing your problem, or post to the Tech Support and Help Discussions area of the MouseHunt forum if no answer appears in this FAQ.
+
[http://www.wikihow.com/Clear-Your-Browser%27s-Cache This page at WikiHow] explains how to clear your browser's cache.
  
This page at WikiHow explains how to clear your browsers cache.
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'''Q. I got my [[Hunter's Title|Master]] title a couple of hours ago and since then I have caught mice, sounded the horn, received the King's [[rewards]] etc. The graph shows as 0% completed. Are there a certain number of points you need to make the graph move? I know I have at least 3000.'''
[http://www.wikihow.com/Clear-Your-Browser%27s-Cache WikiHow - Clearing Browser Cache]
 
 
 
 
 
 
 
Q. The game doesn't seem to be playing right, horn not blowing, pictures not showing in the right place, things like that - I'm using Google Chrome.
 
 
 
A. Google Chrome is an unsupported beta version browser.  Once it has a stable version it should work.
 
 
 
 
 
Q. I've added this application, but it doesn't appear on my application list so each time I have to search for mouse hunt, select application then click on join the hunt. Is there any way to add this application to my list?
 
 
 
A. When you are in the Mouse Hunt app an icon should appear on your application bar at the bottom of your page - it will be to the right hand side of any other apps you have book marked and it will have a green cross on it. Just click on it and it will book mark Mousehunt - so it will always be on your application bar at the bottom of the page.
 
 
 
 
 
Q. I got my Master title a couple of hours ago and since then I have caught mice, sounded the horn, received the King's rewards etc. The graph shows as 0% completed. Are there a certain number of points you need to make the graph move? I know I have at least 3000.
 
  
 
A. Each level becomes harder than the last; your bar will begin to move eventually.
 
A. Each level becomes harder than the last; your bar will begin to move eventually.
  
 +
'''Q. So I've seen topics where people say they're 98.41% or 99.29% apprentice/master/etc, where do you get the percentages from? I can only see the xx% in my little status thing?
  
Q. So I caught a Bionic Mouse, and when I look at the "Research" window, it now has the picture of the mouse, but when I look at my own research results, it says catch count = 0
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A. Hover your mouse pointer over the bar below the Rank, and a tool tip will appear with your percentage to two decimal places.
 
 
A. How long ago was your catch? Depending on what stat area you're looking at it can take 1 - 36 hours for it to update.
 
 
 
 
 
Q. I know Facebook won't allow gold for invites, but many other apps are giving gold for friends who actually add applications from your invite.
 
 
 
A. This is a violation of the Facebook terms of service; any applications still rewarding players for invites may be subject to removal from FB. Any sort of incentive for inviting your friends is where the violation lies, regardless of when the user receives the incentive.
 
  
 +
'''Q. I am currently listed as "A Shrouded Figure" in the rankings, as are several of my friends. I don't remember doing anything funny to my privacy settings which would have caused this, and neither do my friends, but we must have done something. I'd rather just be listed with my name. Is there a way to fix this?'''
  
Q. I am currently listed as "A Shrouded Figure" in the rankings, as are several of my friends. I don't remember doing anything funny to my privacy settings which would have caused this, and neither do my friends, but we must have done something. I'd rather just be listed with my name. Is there a way to fix this?
+
A. MouseHunt knows what your name is by asking Facebook. If Facebook fails to respond to this electronic request within a certain time, MouseHunt displays "A Shrouded Figure". This can either be because you have high privacy settings, or because there was a glitch - with MouseHunt, Facebook, or the communication between them. If it's not your privacy settings, then check again a few hours later - it will usually be cured by then.
  
A. Shrouded Figure is usually given to someone with high security settings, if this is not the case it has been known to be a glitch between old/new facebook. Try uninstalling MouseHunt then re-installing it - you won't lose anything ;)
+
'''Q. Occasionally when I'm clicking I get a blue banner at the top of my screen, above the scroll but below the big yellow 'welcome to MouseHunt'.'''
  
 +
'''It goes pretty quick but it says:'''
  
Q.  I was under the impression that Super Brie had a 99% chance of attracting a mouse, regardless of what type of cheese the mouse prefers. If this is the case, the chance of 11 mice not being attracted in a row would be like 1.0 e-11, so I’m starting to think that something is just broken...
+
'''''If this message remains onscreen, your javascript may be disabled - Try refreshing the page.'''''
  
A.  If you look closely at the description for Super Brie+, you will notice that it says it has a 99% success rate for Gnawnia mice.  This success rate does not apply when hunting in the Burroughs Region.  This includes the Lab, Digby, and the Mousoleum.
+
'''Can I fix that?'''
  
 +
A. This is the intended behaviour. The <noscript> tag does not work in Facebook so we make the warning message appear at the top and then use JavaScript to hide the message. If a user does not have JavaScript the message will never go away and therefore serve its purpose. The speed of your connection/browser determines how fast the message goes away.
  
Q. Where can I get a Chrome Deathbot that some people on my hunters list have?
+
== Questions not covered ==
 +
If you have a technical/gameplay issue that has not been covered here, check the Community Support and Help pages in the [https://www.mousehuntgame.com/forum/ Forum] to see if anyone else is having the same issues.
  
A. Chrome Deathbot was a limited edition trap available only available to buy during the reward weekend in August 2008.
+
Remember, when posting in the Support forum to give your post an appropriate title (things like "''Help''", and "''Dev Please Come Here''" or "''Bug''" are not very helpful).
 
 
 
 
Q. Occasionally when I'm clicking I get a blue banner at the top of my screen, above the scroll but below the big yellow 'welcome to mouse hunt'.
 
 
 
It goes pretty quick but it says:
 
 
 
Your Browser does not have java script enabled - features on mousehunt may not function correctly.
 
 
 
A. This is the intended behaviour. The <noscript> tag does not work in Facebook so we make the warning message appear at the top and then use javascript to hide the message. If a user does not have javascript the message will never go away and therefore serve its purpose. The speed of your connection/browser determines how fast the message goes away.
 
 
 
 
 
Q. I sent gold to one of my friends (I'm nice like that) ;). It charged me 50% tariff but we are not that far off each other in points. I have 427 my friend has 707.
 
 
 
A. The tariff is percentage based, since your friend has almost double the points than you a full 50% was charged. The equation works out the same for two players with 100 and 200 points each or players with 50,000 and 100,000 each.
 
 
 
==Not covered questions==
 
 
 
how do you get maps?
 
 
 
 
 
If you have a technical/game play issue that has not been covered here, please check the Scroll at the top of the [http://apps.new.facebook.com/mousehunt/  Mouse Hunt] page to see if the Developers are already aware of it.
 
 
 
Also check the Help and Tech Support pages in the [http://apps.new.facebook.com/mousehunt/boards.php  Forum] to see if anyone else is having the same issues.
 
 
 
Remember, when posting in the Tech Support forum to give your post an appropriate title (things like "''Help''", and "''Dev Please Come Here''" or "''Bug''" are not very helpful).
 
  
 
Try to answer the following questions within your post:
 
Try to answer the following questions within your post:
Line 140: Line 111:
 
* When did you experience the anomaly (please provide your time zone)?
 
* When did you experience the anomaly (please provide your time zone)?
 
* How can the bug be replicated?
 
* How can the bug be replicated?
 +
 +
More questions and answers can be found on the [[Commonly Asked Questions]] page.
 +
 +
[[Category:Gameplay]]

Revision as of 14:57, 8 January 2014

Here is a list of the most frequently asked questions (hence the name FAQ).

More Q&A that are regularly asked by members of the MouseHunt community can be found on the Commonly Asked Questions page.

Starting Out

If you are just started playing MouseHunt a good place to get an overview of what you need to know is in the wiki Starting out page.

Strategy

MouseHunt is an open ended game with no one correct path or one correct way to play the game. As you play the game you will gain access to new locations and discover a variety of mice.

Q. Where do I go next?

A. The Location Quick Reference is meant for players to easily see at a glance what they might need to buy or do at a particular location.

Q. What trap should I be using?

A. It all depends on your goals, and location. Are you more interested in catching mice or earning gold or earning points. Are you looking to collect a rare mouse or loot item? The Trap Setup Options page will give you some options depending on your location. Some hunters like to rely on traps with high power and other hunters prefer traps with high luck. Experiment and see what works well for you.

Q. What impacts how many mice are attracted to my trap?

A. Different cheeses have different attraction rates. In addition the attraction bonus on weapons and bases can limit the number of failure to attract messages you get.

Q. What impacts loot drops?

A. Trap setups with higher luck are more likely to drop loot.

Marketplace

Q. How can I buy SUPER|brie+, Moon or Maki through trading?

A. Hover over your Shops tab; there should be a 'Marketplace' option. Click on that. Select the cheese type you are looking for, and click 'Go' to see the list sorted by cheapest first. You can also input maximum quantity or maximum price before clicking 'Go'. Remember buyers pay 10% tax taken by the King.

Q. How do I sell my SUPER|brie+, Moon or Maki through trading?

A. Hover over your Shops tab, there should be a 'Marketplace' option, click on that. Click on the 'Sell' tab. Select the type of cheese you wish to sell, enter the quantity and price per piece. Click 'Post Trade' and 'Confirm'. Your cheese is automatically taken from your inventory. You can only have one trade pending at a time, and you will need to come back to Marketplace to claim gold when the cheese is sold.

Crafting

Q. How do I craft a certain recipe more than once?

A. Don't use the drop down recipe book. Click the link that says Recipe Book just to the right of the one for the Hunter's Hammer. Select the recipe you want and then enter the number of times you want to craft.

Q. If I leave Pepper Plants unpicked for a longer time, will they produce more peppers?

A. No, the output of picking pepper plants is random and not dependent on time.

Logs

Q. I was away for the weekend and just got home now. Why does my log show no trap checks since 9 AM yesterday?

A. You only get trap checks for the first 24 hours after your last activity.

Donations/Offers/Prize Mice

Q. I just made a donation to this game, so why didn't I receive the cheese?

A. Please use the donation support Contact Form.

Q. I've completed offers, so why haven't I received the promised SUPER|brie+?

A. The offers are not run by MouseHunt/HitGrab, and the SUPER|brie+ doesn't come directly from the game.
Anyone having problems with receiving SUPER|brie+ should fill out the proper contact form accessible via a link at the bottom of the donate page.

Please be sure to follow the correct instructions for what method you used (PayPal, MobillCash, Offer). This form will encapsulate information important to help you get it sorted out. Unfortunately there is nothing the Devs can do to help you get the rewards from offers.

Before completing offers, you may wish to take into consideration several things.

Q. I caught a prize mouse (yay me) - how do I claim my prize?

A. You should get a green banner at the top of your page pretty soon - follow the instructions on there - and congrats :)

Common Problems

Q. How do I fix my problem with the King's Rewards? I can't see the image or I'm typing the correct code but it says it's incorrect.

A. First - try logging out of Facebook, then clear your cache/private data, then log in again. If that doesn't work click on the 'Open Image in a new window' copy the page link then start a new topic in any of the boards, Tech, Tavern etc, name the post 'Can you please Tell me my Code', copy the link into the post and some kind hunter will come in and post your code.

Q. I have a problem with MouseHunt displaying images, buttons missing, layout misaligned, no trap checks, horn etc etc. How can I fix it?

A. Before looking too deeply for answers to your problem to start with, please initially clear the caches in your browser. This will ensure that you have the latest files, images and scripts stored locally in your browser cache. If you still have a problem afterwards then look below for further specific answers on what may causing your problem, or post to the Tech Support and Help Discussions area of the MouseHunt forum if no answer appears in this FAQ. Firefox users should also check to see if any add-ons are interfering with MouseHunt (text-to-image is one such add-on that causes significant problems).

This page at WikiHow explains how to clear your browser's cache.

Q. I got my Master title a couple of hours ago and since then I have caught mice, sounded the horn, received the King's rewards etc. The graph shows as 0% completed. Are there a certain number of points you need to make the graph move? I know I have at least 3000.

A. Each level becomes harder than the last; your bar will begin to move eventually.

Q. So I've seen topics where people say they're 98.41% or 99.29% apprentice/master/etc, where do you get the percentages from? I can only see the xx% in my little status thing?

A. Hover your mouse pointer over the bar below the Rank, and a tool tip will appear with your percentage to two decimal places.

Q. I am currently listed as "A Shrouded Figure" in the rankings, as are several of my friends. I don't remember doing anything funny to my privacy settings which would have caused this, and neither do my friends, but we must have done something. I'd rather just be listed with my name. Is there a way to fix this?

A. MouseHunt knows what your name is by asking Facebook. If Facebook fails to respond to this electronic request within a certain time, MouseHunt displays "A Shrouded Figure". This can either be because you have high privacy settings, or because there was a glitch - with MouseHunt, Facebook, or the communication between them. If it's not your privacy settings, then check again a few hours later - it will usually be cured by then.

Q. Occasionally when I'm clicking I get a blue banner at the top of my screen, above the scroll but below the big yellow 'welcome to MouseHunt'.

It goes pretty quick but it says:

If this message remains onscreen, your javascript may be disabled - Try refreshing the page.

Can I fix that?

A. This is the intended behaviour. The <noscript> tag does not work in Facebook so we make the warning message appear at the top and then use JavaScript to hide the message. If a user does not have JavaScript the message will never go away and therefore serve its purpose. The speed of your connection/browser determines how fast the message goes away.

Questions not covered

If you have a technical/gameplay issue that has not been covered here, check the Community Support and Help pages in the Forum to see if anyone else is having the same issues.

Remember, when posting in the Support forum to give your post an appropriate title (things like "Help", and "Dev Please Come Here" or "Bug" are not very helpful).

Try to answer the following questions within your post:

  • What happened that was unexpected, and what was your expected result?
  • Where in the game did the bug occur (Camp, Trapsmith, Cheese Shoppe, etc.)?
  • When did you experience the anomaly (please provide your time zone)?
  • How can the bug be replicated?

More questions and answers can be found on the Commonly Asked Questions page.