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Here is a list of the most freaquently asked questions (hence the name FAQ) ;)
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{{rtoc}}Here is a list of the most frequently asked questions (hence the name FAQ).
 +
More Q&A that are regularly asked by members of the MouseHunt community can be found on the [[Commonly Asked Questions]] page.
  
'''[[Loot]]'''
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==Starting Out==
 +
If you are just started playing MouseHunt a good place to get an overview of what you need to know is in the wiki [[Starting out]] page.
  
Q. For the last three days or so I haven't had a mouse drop any loot. I have been catching plenty of mice in both the harbour and the mountains but haven't got any loot.<br>
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==Strategy==
A. You still "collect earnings" from the gold that mice drop.
+
MouseHunt is an open ended game with no one correct path or one correct way to play the game. As you play the game you will gain access to new locations and discover a variety of mice.
Loot is a rare and infrequent thing. I haven't seen loot in several days, either. Not all mice in all areas have loot to drop. Sometimes loot is restricted to a certain type of mouse in a certain environment. That's simply how the system works.
 
It's not about luck. It's the fact that thousands of players join MH every day, adding to the numbers, and the percentage of mice who drop loot stay the same, so over time, thousands of other players are catching the mice that drop loot.
 
Thus, as the number of MH players grows, the number of mice you catch with loot naturally becomes more infrequent.
 
  
 +
'''Q. Where do I go next?'''
  
 +
A. The [[Location Quick Reference]] is meant for players to easily see at a glance what they might need to buy or do at a particular location.
  
Q. There are a number of us who have been killing zombies left and right for some time with no luck getting the cloth map, while others have enough for a tent?<br>
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'''Q. What trap should I be using?'''
I understand the need for the luck factor, but it's getting ridiculous!
 
A. Not all zombies carry the cloth and it does come down to luck being the deciding factor in catching one that has a cloth.
 
Hoarding radioactive blue cheese potions while waiting for a tattered cloth will prove to be a worthwhile strategy however.
 
  
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A. It all depends on your goals, and location. Are you more interested in catching mice or earning gold or earning points. Are you looking to collect a rare mouse or loot item? The Trap Setup Options page will give you some options depending on your location. Some hunters like to rely on traps with high power and other hunters prefer traps with high luck. Experiment and see what works well for you.
  
'''Market Place/Shops'''
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'''Q. What impacts how many mice are attracted to my trap?'''
  
Q. Why can’t I sell The Mousoleum cloth in the marketplace?<br>
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A. Different [[Cheese | cheeses]] have different attraction rates. In addition the [[attraction bonus]] on weapons and bases can limit the number of failure to attract messages you get.
A. The Mousoleum cloth has purposely been left out of the marketplace for reasons pertaining to future feature developments.
 
  
Q. I bought a burrough map piece and want to sell it, but it says that I do not have this item in stock... what does that mean? I have it in my inventory..<br>
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'''Q. What impacts loot drops?'''
A. You can only sell if you've got 2 or more.
 
  
Q. Why is there no SB+ in the market place?<br>
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A. Trap setups with higher luck are more likely to drop loot.  
A. SB+ is rare in the market place.  Keep checking and you might get lucky.
 
  
 +
==Marketplace==
  
Q. I am hunting in the Laboratory. When I click on the Trapsmith, I see some traps that I don't see when I return to the Town to purchase them, such as the Sinister Portal. I have the total points and gold required to purchase it, but when I return to the town to purchase, it is not on the list of traps. Am I missing something?<br>
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'''Q. How can I buy [[SUPER brie+|SUPER|brie+]], [[Moon]] or [[Maki]] through trading?'''
A.  You need to go to Digby to buy these traps, to get to Digby you need to catch a Dwarf mouse with a key in the Lab, or buy one from the market place.
 
  
 +
A. Hover over your Shops tab; there should be a 'Marketplace' option. Click on that. Select the cheese type you are looking for, and click 'Go' to see the list sorted by cheapest first. You can also input maximum quantity or maximum price before clicking 'Go'. Remember buyers pay 10% tax taken by the King.
  
'''Hunting/Logs'''
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'''Q. How do I sell my [[SUPER brie+|SUPER|brie+]], [[Moon]] or [[Maki]] through trading?'''
  
Q. I am in the lab. I have in my log that I travelled to the lab, the hunters horn sounded I caught something in the lab, the very next round I caught a brown mouse in town, without ever leaving the lab...<br>
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A. Hover over your Shops tab, there should be a 'Marketplace' option, click on that. Click on the 'Sell' tab. Select the type of cheese you wish to sell, enter the quantity and price '''per piece'''. Click 'Post Trade' and 'Confirm'. Your cheese is automatically taken from your inventory. You can only have one trade pending at a time, and you will need to come back to Marketplace to claim gold when the cheese is sold.
A. Mice can follow you from your previous location - it is not a glitch.
 
  
Q. I have a large hunting party - but I only ever get 250 points max when I blow the horn.<br>
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==Crafting==
A. You may only bring up to 25 friends with you who are ready to hunt and in the same area as you, hence why you can never achieve more than 250 bonus points for sounding the horn.
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'''Q. How do I craft a certain recipe more than once?'''
  
 +
A. Don't use the drop down recipe book. Click the link that says Recipe Book just to the right of the one for the [[Hunter's Hammer]]. Select the recipe you want and then enter the number of times you want to craft.
  
Q. I have not had my hourly trap check - is there a glitch?<br>
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'''Q. If I leave [[Pepper Plant]]s unpicked for a longer time, will they produce more peppers?'''
A. Trap checks are not hourly but are instead random. You should find you average 24 of these random hunts a day however.
 
  
 +
A. No, the output of picking pepper plants is random and not dependent on time.
  
Q. I'm getting double hits when I hunt, e.g.:<br>
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==Logs==
Sun. Aug. 3, 2008 7:07pm:<br>
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'''Q. I was away for the weekend and just got home now. Why does my log show no trap checks since 9 AM yesterday?'''
During the last hunt my cheese failed to attract a mouse to my trap, however my cheese is still fresh enough to use it again.
 
Sun. Aug. 3, 2008 7:07pm:<br>
 
The sounding of the Hunter's Horn called the hunters to battle, but my efforts were fruitless. A Gold mouse ate a piece of cheese without setting off my trap.<br>
 
A. Your hunt has coincided with your random 'trap check' - it happens from time to time.
 
  
 +
A. You only get trap checks for the first 24 hours after your last activity.
  
Q. I have been away for the weekend and just got home now.  I have checked my hunting log and it seems I’ve not hunted since 9am yesterday. and I’m not talking hunters horn, I mean no hourly checks, so since yesterday at 9am I’ve caught a white mouse and I caught that at 18.35 just as I signed in and sounded the horn.  Is there anything you can do about this? I mean it’s more than 24hrs out of action.<br>
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==Donations/Offers/Prize Mice==
A. You only get hourly checks for the first 24 hours after your last activity.
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'''Q. I just made a donation to this game, so why didn't I receive the cheese?'''
  
Q. I keep getting red boxes in the Mousoleum, it must be a bug, no-one can be this unlucky.<br>
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A. Please use the donation support [{{MHdomain}}/donate.php?support Contact Form.]
A. Welcome to the big boys club ;) The Mousoleum is tough going, you need to be well prepared when you enter, hopefully you will make it back out in one piece!
 
  
 +
'''Q. I've completed offers, so why haven't I received the promised [[SUPER brie+|SUPER|brie+]]?'''
  
 +
A. The offers are not run by MouseHunt/HitGrab, and the SUPER|brie+ doesn't come directly from the game.<br>
 +
Anyone having problems with receiving SUPER|brie+ should fill out the proper contact form accessible via a link at the bottom of the donate page.
  
Q. The times in the log are showing as GMT, it used to be in my time zone, now it's back to GMT, which is a bit frustrating.<br>
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Please be sure to follow the correct instructions for what method you used (PayPal, MobillCash, Offer). This form will encapsulate information important to help you get it sorted out. Unfortunately there is nothing the Devs can do to help you get the rewards from offers.
A. Occasionally Facebook fails to return the correct time zone to the game in order to properly adjust journal times. After logging out and back into Facebook it may take a few hours for your time to update once again.<br>
 
You could also try adjusting your pc clock a few hours in front, then when MH picks up your adjusted time, change it back to normal, this has been known to help.
 
  
 +
Before completing offers, you may wish to [[SUPER brie+#Sponsored_offers|take into consideration several things]].
  
'''Forums'''
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'''Q. I caught a [[prize mice|prize mouse]] (yay me) - how do I claim my prize?'''
  
Q. It seems that searching in the discussion boards always gives no results?<br>
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A. You should get a green banner at the top of your page pretty soon - follow the instructions on there - and congrats :)
A. The search function doesn't work. The forums/message boards are not MouseHunt/HitGrab programs/software, but are in fact Facebook's and are very limited in their capabilities, you can however look at your posts from the drop down menu.
 
  
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==Common Problems==
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'''Q. How do I fix my problem with the King's [[Rewards]]?  I can't see the image or I'm typing the correct code but it says it's incorrect.'''
  
'''Donations/Offers/Prize Mice'''
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A. First - try logging out of Facebook, then clear your cache/private data, then log in again.
 +
If that doesn't work click on the 'Open Image in a new window' copy the page link then start a new topic in any of the boards, Tech, Tavern etc,    name the post 'Can you please Tell me my Code', copy the link into the post and some kind hunter will come in and post your code.
 +
   
 +
'''Q. I have a problem with MouseHunt displaying images, buttons missing, layout misaligned, no trap checks, horn etc etc. How can I fix it?'''
  
Q. I just made a donation to this game, and didn't receive the cheese.<br>
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A. Before looking too deeply for answers to your problem to start with, please initially clear the caches in your browser. This will ensure that you have the latest files, images and scripts stored locally in your browser cache. If you still have a problem afterwards then look below for further specific answers on what may causing your problem, or post to the Tech Support and Help Discussions area of the MouseHunt forum if no answer appears in this FAQ. Firefox users should also check to see if any add-ons are interfering with MouseHunt (text-to-image is one such add-on that causes significant problems).
A. Please use the donation support  [http://apps.new.facebook.com/mousehunt/donate.php?support  Contact Form.]
 
  
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[http://www.wikihow.com/Clear-Your-Browser%27s-Cache This page at WikiHow] explains how to clear your browser's cache.
  
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'''Q. I got my [[Hunter's Title|Master]] title a couple of hours ago and since then I have caught mice, sounded the horn, received the King's [[rewards]] etc. The graph shows as 0% completed. Are there a certain number of points you need to make the graph move? I know I have at least 3000.'''
  
Q. I've completed offers and haven't received the promised SB+.<br>
 
A. The offers are not run by Mousehunt/HitGrab, and the SB+ doesn't come directly from the game.<br>
 
Anyone having problems with receiving SUPER brie+ should fill out the proper contact form accessible via a link at the bottom of the donate page.<br>
 
Please be sure to follow the correct instructions for what method you used (PayPal, MobillCash, Offer). This form will in capsulate information important to help you get it sorted out.<br>
 
Unfortunately there is nothing the Devs can do to help you get the rewards from offers.
 
 
 
Q. I caught a prize mouse (yeah me) - how do I claim my prize?<br>
 
A. You should get a green banner at the top of your page pretty soon - follow the instructions on there - and Congrats :)
 
 
 
 
'''Other'''
 
 
Q. I got my Master title a couple of hours ago and since then I have caught mice, sounded the horn, received king's rewards etc. The graph shows as 0% completed. Are there a certain number of points you need to make the graph move? I know I have at least 3000.<br>
 
 
A. Each level becomes harder than the last; your bar will begin to move eventually.
 
A. Each level becomes harder than the last; your bar will begin to move eventually.
  
Q. So I caught a Bionic Mouse, and when I look at the "Research" window, it now has the picture of the mouse, but when I look at my own research results, it says catch count = 0<br>
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'''Q. So I've seen topics where people say they're 98.41% or 99.29% apprentice/master/etc, where do you get the percentages from? I can only see the xx% in my little status thing?
A. How long ago was your catch? Depending on what stat area you're looking at it can take 1 - 36 hours for it to update.
 
  
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A. Hover your mouse pointer over the bar below the Rank, and a tool tip will appear with your percentage to two decimal places.
  
Q. I know Facebook won't allow gold for invites, but many other apps are giving gold for friends who actually add applications from your invite.<br>
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'''Q. I am currently listed as "A Shrouded Figure" in the rankings, as are several of my friends. I don't remember doing anything funny to my privacy settings which would have caused this, and neither do my friends, but we must have done something. I'd rather just be listed with my name. Is there a way to fix this?'''
A. This is a violation of the Facebook terms of service; any applications still rewarding players for invites may be subject to removal from FB.<br>
 
Any sort of incentive for inviting your friends is where the violation lies, regardless of when the user receives the incentive.
 
  
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A. MouseHunt knows what your name is by asking Facebook. If Facebook fails to respond to this electronic request within a certain time, MouseHunt displays "A Shrouded Figure". This can either be because you have high privacy settings, or because there was a glitch - with MouseHunt, Facebook, or the communication between them. If it's not your privacy settings, then check again a few hours later - it will usually be cured by then.
  
Q. I am currently listed as "A Shrouded Figure" in the rankings, as are several of my friends. I don't remember doing anything funny to my privacy settings which would have caused this, and neither do my friends, but we must have done something. I'd rather just be listed with my name. Is there a way to fix this?<br>
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'''Q. Occasionally when I'm clicking I get a blue banner at the top of my screen, above the scroll but below the big yellow 'welcome to MouseHunt'.'''
A. Shrouded Figure is usually given to someone with high security settings, if this is not the case it has been known to be a glitch between old/new facebook. Try uninstalling Mouse hunt then re-installing it - you won't lose anything ;)
 
  
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'''It goes pretty quick but it says:'''
  
Q.  I was under the impression that super brie had a 99% chance to attract a mouse, regardless of what type of cheese the mouse prefers. If this is the case, the chance of 11 mice not being attracted in a row would be like 1.0 e-22, so I’m starting to think that something is just broken...<br>
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'''''If this message remains onscreen, your javascript may be disabled - Try refreshing the page.'''''
A.  If your trap has a 99% chance to attract a mouse that means that each time you go on a hunt you have a 99% chance to attract on that particular hunt, not that you'll attract mice 99 out of 100 times.
 
  
Q. Where can I get a Chrome Deathbot that some people on my hunters list have?<br>
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'''Can I fix that?'''
A.  Chrome Deathbot was a limited edition trap available only available to buy during the reward weekend in August 2008. 
 
  
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A. This is the intended behaviour. The <noscript> tag does not work in Facebook so we make the warning message appear at the top and then use JavaScript to hide the message. If a user does not have JavaScript the message will never go away and therefore serve its purpose. The speed of your connection/browser determines how fast the message goes away.
  
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== Questions not covered ==
 +
If you have a technical/gameplay issue that has not been covered here, check the Community Support and Help pages in the [https://www.mousehuntgame.com/forum/ Forum] to see if anyone else is having the same issues.
  
 +
Remember, when posting in the Support forum to give your post an appropriate title (things like "''Help''", and "''Dev Please Come Here''" or "''Bug''" are not very helpful).
  
If you have a technical/game play issue that has not been covered here please check the Scroll at the top of the [http://apps.new.facebook.com/mousehunt/  Mouse Hunt] page to see if the Devs are already aware of it.
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Try to answer the following questions within your post:
 
 
Also check the Help and Tech Support pages in the [http://apps.new.facebook.com/mousehunt/boards.php  Forum]to see if anyone else is having the same issues.
 
  
Remember when posting in the Tech Support forum to give your post an appropriate title (things like 'Help', and 'Dev Please Come Here' are not very helpful).
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* What happened that was unexpected, and what was your expected result?
 +
* Where in the game did the bug occur (Camp, Trapsmith, Cheese Shoppe, etc.)?
 +
* When did you experience the anomaly (please provide your time zone)?
 +
* How can the bug be replicated?
  
Try to answer the following questions within your post:
+
More questions and answers can be found on the [[Commonly Asked Questions]] page.
  
    * What happened that was unexpected,
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[[Category:Gameplay]]
      and what was your expected result?
 
    * Where in the game did the bug occur?
 
      (Camp, Trapsmith, Cheese Shoppe, etc)
 
    * When did you experience the anomaly?
 
      (please provide your time zone)
 
    * How can the bug be replicated?
 

Revision as of 14:57, 8 January 2014

Here is a list of the most frequently asked questions (hence the name FAQ).

More Q&A that are regularly asked by members of the MouseHunt community can be found on the Commonly Asked Questions page.

Starting Out

If you are just started playing MouseHunt a good place to get an overview of what you need to know is in the wiki Starting out page.

Strategy

MouseHunt is an open ended game with no one correct path or one correct way to play the game. As you play the game you will gain access to new locations and discover a variety of mice.

Q. Where do I go next?

A. The Location Quick Reference is meant for players to easily see at a glance what they might need to buy or do at a particular location.

Q. What trap should I be using?

A. It all depends on your goals, and location. Are you more interested in catching mice or earning gold or earning points. Are you looking to collect a rare mouse or loot item? The Trap Setup Options page will give you some options depending on your location. Some hunters like to rely on traps with high power and other hunters prefer traps with high luck. Experiment and see what works well for you.

Q. What impacts how many mice are attracted to my trap?

A. Different cheeses have different attraction rates. In addition the attraction bonus on weapons and bases can limit the number of failure to attract messages you get.

Q. What impacts loot drops?

A. Trap setups with higher luck are more likely to drop loot.

Marketplace

Q. How can I buy SUPER|brie+, Moon or Maki through trading?

A. Hover over your Shops tab; there should be a 'Marketplace' option. Click on that. Select the cheese type you are looking for, and click 'Go' to see the list sorted by cheapest first. You can also input maximum quantity or maximum price before clicking 'Go'. Remember buyers pay 10% tax taken by the King.

Q. How do I sell my SUPER|brie+, Moon or Maki through trading?

A. Hover over your Shops tab, there should be a 'Marketplace' option, click on that. Click on the 'Sell' tab. Select the type of cheese you wish to sell, enter the quantity and price per piece. Click 'Post Trade' and 'Confirm'. Your cheese is automatically taken from your inventory. You can only have one trade pending at a time, and you will need to come back to Marketplace to claim gold when the cheese is sold.

Crafting

Q. How do I craft a certain recipe more than once?

A. Don't use the drop down recipe book. Click the link that says Recipe Book just to the right of the one for the Hunter's Hammer. Select the recipe you want and then enter the number of times you want to craft.

Q. If I leave Pepper Plants unpicked for a longer time, will they produce more peppers?

A. No, the output of picking pepper plants is random and not dependent on time.

Logs

Q. I was away for the weekend and just got home now. Why does my log show no trap checks since 9 AM yesterday?

A. You only get trap checks for the first 24 hours after your last activity.

Donations/Offers/Prize Mice

Q. I just made a donation to this game, so why didn't I receive the cheese?

A. Please use the donation support Contact Form.

Q. I've completed offers, so why haven't I received the promised SUPER|brie+?

A. The offers are not run by MouseHunt/HitGrab, and the SUPER|brie+ doesn't come directly from the game.
Anyone having problems with receiving SUPER|brie+ should fill out the proper contact form accessible via a link at the bottom of the donate page.

Please be sure to follow the correct instructions for what method you used (PayPal, MobillCash, Offer). This form will encapsulate information important to help you get it sorted out. Unfortunately there is nothing the Devs can do to help you get the rewards from offers.

Before completing offers, you may wish to take into consideration several things.

Q. I caught a prize mouse (yay me) - how do I claim my prize?

A. You should get a green banner at the top of your page pretty soon - follow the instructions on there - and congrats :)

Common Problems

Q. How do I fix my problem with the King's Rewards? I can't see the image or I'm typing the correct code but it says it's incorrect.

A. First - try logging out of Facebook, then clear your cache/private data, then log in again. If that doesn't work click on the 'Open Image in a new window' copy the page link then start a new topic in any of the boards, Tech, Tavern etc, name the post 'Can you please Tell me my Code', copy the link into the post and some kind hunter will come in and post your code.

Q. I have a problem with MouseHunt displaying images, buttons missing, layout misaligned, no trap checks, horn etc etc. How can I fix it?

A. Before looking too deeply for answers to your problem to start with, please initially clear the caches in your browser. This will ensure that you have the latest files, images and scripts stored locally in your browser cache. If you still have a problem afterwards then look below for further specific answers on what may causing your problem, or post to the Tech Support and Help Discussions area of the MouseHunt forum if no answer appears in this FAQ. Firefox users should also check to see if any add-ons are interfering with MouseHunt (text-to-image is one such add-on that causes significant problems).

This page at WikiHow explains how to clear your browser's cache.

Q. I got my Master title a couple of hours ago and since then I have caught mice, sounded the horn, received the King's rewards etc. The graph shows as 0% completed. Are there a certain number of points you need to make the graph move? I know I have at least 3000.

A. Each level becomes harder than the last; your bar will begin to move eventually.

Q. So I've seen topics where people say they're 98.41% or 99.29% apprentice/master/etc, where do you get the percentages from? I can only see the xx% in my little status thing?

A. Hover your mouse pointer over the bar below the Rank, and a tool tip will appear with your percentage to two decimal places.

Q. I am currently listed as "A Shrouded Figure" in the rankings, as are several of my friends. I don't remember doing anything funny to my privacy settings which would have caused this, and neither do my friends, but we must have done something. I'd rather just be listed with my name. Is there a way to fix this?

A. MouseHunt knows what your name is by asking Facebook. If Facebook fails to respond to this electronic request within a certain time, MouseHunt displays "A Shrouded Figure". This can either be because you have high privacy settings, or because there was a glitch - with MouseHunt, Facebook, or the communication between them. If it's not your privacy settings, then check again a few hours later - it will usually be cured by then.

Q. Occasionally when I'm clicking I get a blue banner at the top of my screen, above the scroll but below the big yellow 'welcome to MouseHunt'.

It goes pretty quick but it says:

If this message remains onscreen, your javascript may be disabled - Try refreshing the page.

Can I fix that?

A. This is the intended behaviour. The <noscript> tag does not work in Facebook so we make the warning message appear at the top and then use JavaScript to hide the message. If a user does not have JavaScript the message will never go away and therefore serve its purpose. The speed of your connection/browser determines how fast the message goes away.

Questions not covered

If you have a technical/gameplay issue that has not been covered here, check the Community Support and Help pages in the Forum to see if anyone else is having the same issues.

Remember, when posting in the Support forum to give your post an appropriate title (things like "Help", and "Dev Please Come Here" or "Bug" are not very helpful).

Try to answer the following questions within your post:

  • What happened that was unexpected, and what was your expected result?
  • Where in the game did the bug occur (Camp, Trapsmith, Cheese Shoppe, etc.)?
  • When did you experience the anomaly (please provide your time zone)?
  • How can the bug be replicated?

More questions and answers can be found on the Commonly Asked Questions page.