FAQ

Here is a list of the most frequently asked questions (hence the name FAQ) ;)

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Market Place/Shops

The Market Place is currently undergoing 'tweaking' and is not yet available in V2.0

Q. Why can’t I sell The Mousoleum cloth in the marketplace?

A. The Mousoleum cloth has purposely been left out of the marketplace for reasons pertaining to future feature developments.

Q. I bought a Burroughs map piece and want to sell it, but it says that I do not have this item in stock... what does that mean? I have it in my inventory.

A. The system will not allow you to sell the only map piece in your inventory. You can only sell if you've got 2 or more.

Q. Why is there no SB+ in the market place?

A. SB+ is rare in the market place. Keep checking and you might get lucky. (As of 13 October, the Marketplace is being revamped to fit in with the rollout of MH 2.0).

Q. I am hunting in the Laboratory. When I click on the Trapsmith, I see some traps that I don't see when I return to the Town of Gnawnia to purchase them, such as the Sinister Portal. I have the total points and gold required to purchase it, but when I return to the town to purchase, it is not on the list of traps. Am I missing something?

A. You need to go to Digby to buy these traps. To get to Digby you need to catch a Dwarf mouse with a key in the Lab, or buy one from the market place.

Hunting/Logs

Q. I am in the Lab. I have in my log that I travelled to the Lab, the hunters horn sounded I caught something in the Lab, the very next round I caught a brown mouse in town, without ever leaving the Lab...

A. Mice can follow you from your previous location - it is not a glitch.

Q. I have a large hunting party - but I only ever get 250 points max when I blow the horn.

A. You may only bring up to 25 friends with you who are ready to hunt and in the same area as you, hence you can never achieve more than 250 bonus points for sounding the horn.

Q. I have been away for the weekend and just got home now. I have checked my hunting log and it seems I’ve not hunted since 9am yesterday. I’m not talking hunters horn, I mean no trap checks. So since yesterday at 9am I’ve caught a white mouse and I caught that at 18.35 just as I signed in and sounded the horn. Is there anything you can do about this? I mean it’s more than 24hrs out of action.

A. You only get trap checks for the first 24 hours after your last activity.

Q. I keep getting red boxes in the Mousoleum. It must be a bug, no-one can be this unlucky.

A. Welcome to the major league;) The Mousoleum is tough going, you need to be well prepared when you enter, hopefully you will make it back out in one piece!

Q. The times in the log are showing as GMT, it used to be in my time zone, now it's back to GMT, which is a bit frustrating.

A. This is entirely out of our control. We use a Facebook controlled tag that converts the time for us. Facebook recommends logging out/in to correct time problems. It is a known facebook bug, and has been for a while. Facebook Time Zone Bug Report

Forums

Q. It seems that searching in the discussion boards always gives no results?

A. The search function doesn't work. The forums/message boards are not MouseHunt/HitGrab programs/software, but are in fact Facebook's and are very limited in their capabilities, you can however look at your posts from the drop down menu.

Donations/Offers/Prize Mice

Q. I just made a donation to this game, and didn't receive the cheese.

A. Please use the donation support Contact Form.

Q. I've completed offers and haven't received the promised SB+.

A. The offers are not run by Mousehunt/HitGrab, and the SB+ doesn't come directly from the game.
Anyone having problems with receiving SUPER brie+ should fill out the proper contact form accessible via a link at the bottom of the donate page.

Please be sure to follow the correct instructions for what method you used (PayPal, MobillCash, Offer). This form will encapsulate information important to help you get it sorted out. Unfortunately there is nothing the Devs can do to help you get the rewards from offers.

Q. I caught a prize mouse (yeah me) - how do I claim my prize?

A. You should get a green banner at the top of your page pretty soon - follow the instructions on there - and Congrats :)

Other

Q. I have a problem with Mousehunt displaying images, buttons missing, layout misaligned, no trap checks, horn etc etc.

A. Before looking too deeply for answers to your problem to start with, please initially clear the caches in your browser. This will ensure that you have the latest files, images and scripts stored locally in your browser cache. If you still have a problem afterwards then look below for further specific answers on what may causing your problem, or post to the Tech Support and Help Discussions area of the MouseHunt forum if no answer appears in this FAQ.

This page at WikiHow explains how to clear your browsers cache. WikiHow - Clearing Browser Cache

Q. The game doesn't seem to be playing right, horn not blowing, pictures not showing in the right place, things like that - I'm using Google Chrome.

A. Google Chrome is an unsupported beta version browser. Once it has a stable version it should work.

Q. I've added this application, but it doesn't appear on my application list so each time I have to search for mouse hunt, select application then click on join the hunt. Is there any way to add this application to my list?

A. When you are in the Mouse Hunt app an icon should appear on your application bar at the bottom of your page - it will be to the right hand side of any other apps you have book marked and it will have a green cross on it. Just click on it and it will book mark Mousehunt - so it will always be on your application bar at the bottom of the page.

Q. I got my Master title a couple of hours ago and since then I have caught mice, sounded the horn, received the King's rewards etc. The graph shows as 0% completed. Are there a certain number of points you need to make the graph move? I know I have at least 3000.

A. Each level becomes harder than the last; your bar will begin to move eventually.

Q. So I caught a Bionic Mouse, and when I look at the "Research" window, it now has the picture of the mouse, but when I look at my own research results, it says catch count = 0

A. How long ago was your catch? Depending on what stat area you're looking at it can take 1 - 36 hours for it to update.

Q. I know Facebook won't allow gold for invites, but many other apps are giving gold for friends who actually add applications from your invite.

A. This is a violation of the Facebook terms of service; any applications still rewarding players for invites may be subject to removal from FB. Any sort of incentive for inviting your friends is where the violation lies, regardless of when the user receives the incentive.

Q. I am currently listed as "A Shrouded Figure" in the rankings, as are several of my friends. I don't remember doing anything funny to my privacy settings which would have caused this, and neither do my friends, but we must have done something. I'd rather just be listed with my name. Is there a way to fix this?

A. Shrouded Figure is usually given to someone with high security settings, if this is not the case it has been known to be a glitch between old/new facebook. Try uninstalling MouseHunt then re-installing it - you won't lose anything ;)

Q. I was under the impression that Super Brie had a 99% chance of attracting a mouse, regardless of what type of cheese the mouse prefers. If this is the case, the chance of 11 mice not being attracted in a row would be like 1.0 e-11, so I’m starting to think that something is just broken...

A. If you look closely at the description for Super Brie+, you will notice that it says it has a 99% success rate for Gnawnia mice. This success rate does not apply when hunting in the Burroughs Region. This includes the Lab, Digby, and the Mousoleum.

Q. Where can I get a Chrome Deathbot that some people on my hunters list have?

A. Chrome Deathbot was a limited edition trap available only available to buy during the reward weekend in August 2008.

Q. Occasionally when I'm clicking I get a blue banner at the top of my screen, above the scroll but below the big yellow 'welcome to mouse hunt'.

It goes pretty quick but it says:

Your Browser does not have java script enabled - features on mousehunt may not function correctly.

A. This is the intended behaviour. The <noscript> tag does not work in Facebook so we make the warning message appear at the top and then use javascript to hide the message. If a user does not have javascript the message will never go away and therefore serve its purpose. The speed of your connection/browser determines how fast the message goes away.

Q. I sent gold to one of my friends (I'm nice like that) ;). It charged me 50% tariff but we are not that far off each other in points. I have 427 my friend has 707.

A. The tariff is percentage based, since your friend has almost double the points than you a full 50% was charged. The equation works out the same for two players with 100 and 200 points each or players with 50,000 and 100,000 each.

Not covered questions

how do you get maps?

If you have a technical/game play issue that has not been covered here, please check the Scroll at the top of the Mouse Hunt page to see if the Developers are already aware of it.

Also check the Help and Tech Support pages in the Forum to see if anyone else is having the same issues.

Remember, when posting in the Tech Support forum to give your post an appropriate title (things like "Help", and "Dev Please Come Here" or "Bug" are not very helpful).

Try to answer the following questions within your post:

• What happened that was unexpected, and what was your expected result?
• Where in the game did the bug occur (Camp, Trapsmith, Cheese Shoppe, etc.)?
• When did you experience the anomaly (please provide your time zone)?
• How can the bug be replicated?