Here is a list of the most frequently asked questions (hence the name FAQ).
A. You still "collect earnings" from the gold that mice drop. Each time you catch a mouse a die-roll takes place to determine if the mouse is to drop loot based on the type of mouse caught, location, and the luck of the trap.
Q: I am in the Mountain, I do not see any more locations - what is next?
Q. There are a number of us who have been killing Zombies left and right for some time with no luck getting the cloth map, while others have enough for a tent! I understand the need for the luck factor, but it's getting ridiculous!
A. Make sure that you are hunting in the Town of Digby rather than the Laboratory, since the location of the drop has changed in June 2010. Not all Zombies carry the cloth and it does come down to luck being the deciding factor in catching one that has a cloth.
A. Hover over your Shops tab; there should be a 'Marketplace' option. Click on that. Select the cheese type you are looking for, and click 'Go' to see the list sorted by cheapest first. You can also input maximum quantity or maximum price before clicking 'Go'. Remember buyers pay 10% tax taken by the King.
A. There are a couple of ways do to this:
- Hover over your Shops tab, there should be a 'Marketplace' option, click on that. Click on the 'Sell' tab. Select the type of cheese you wish to sell, enter the quantity and price per piece. Click 'Post Trade' and 'Confirm'. Your cheese is automatically taken from your inventory. You can only have one trade pending at a time, and you will need to come back to Marketplace to claim gold when the cheese is sold.
Q. I am hunting in the Laboratory. When I click on the Trapsmith, I see some traps that I don't see when I return to the Town of Gnawnia to purchase them, such as the Sinister Portal. I have the total points and gold required to purchase it, but when I return to the town to purchase, it is not on the list of traps. Am I missing something?
Q. I have a large hunting group so why do I only get 250 points max when I blow the horn?
A. That is the maximum number of bonus points for sounding the horn established by the developers.
Q. I was away for the weekend and just got home now. Why does my log show no trap checks since 9 AM yesterday?
A. You only get trap checks for the first 24 hours after your last activity.
A. Welcome to the major leagues! These areas are tough going and you need to be well prepared when you enter. You will be greatly rewarded for your efforts, however.
Q. Why are the timestamps in the Hunter's Journal showing as "tomorrow"? It used to show the correct time but now it doesn't. An example of the problem here.
A. This issue is beyond MouseHunt's control. MouseHunt uses a Facebook-controlled tag that converts the time for us. Players are advised to re-login, but there does not appear to be any solution to the problem at the moment. This issue does not affect gameplay in any other way.
Q. Does changing my trap or base really increase my chance of catching mice?
A. This is a very popular strategy, and it's older than MouseHunt itself: if you're going to play a game based on luck, then maybe changing things around will help your luck. It's like changing slot machines at a casino. The developers themselves have said that this has no bearing on your luck. The fact that it has seemingly helped people is, like anything else in this game, a function of good luck and coincidence. As a matter of fact, switching to a weaker base or trap (such as swapping out a NVMRC Forcefield Trap for a Swiss Army Mouse Trap while hunting in the Lab) will hurt your ability to catch mice significantly.
Q. Shall I buy the Mouse Deathbot or NVMRC Forcefield Trap?
A. If you have a Party Hat, it would be better to buy the Mouse Deathbot and craft the PartyBot. If not, NVMRC Forcefield Trap is generally considered to be the better option. For detailed analysis see NVMRC Forcefield Trap or Mouse DeathBot?.
A. Sinister Portal is generally considered to be the better option as there is usually no problem attracting mice in the Moz with RB but catching them is not easy. For detailed analysis see Sinister Portal or Ambrosial Portal - Which Should I Get?. There is no real difference between the two traps, however, so just pick the trap that you think is the prettiest!
Q. How do I craft a certain recipe more than once?
A. Don't use the drop down recipe book. Click the link that says Recipe Book just to the right of the one for the Hunter's Hammer. Select the recipe you want and then enter the number of times you want to craft.
Q. If I leave Pepper Plants unpicked for a longer time, will they produce more peppers?
A. No, the output of picking pepper plants is random and not dependent on time.
Q. I just made a donation to this game, so why didn't I receive the cheese?
A. Please use the donation support Contact Form.
Q. I've completed offers, so why haven't I received the promised SUPER|Brie+?
A. The offers are not run by MouseHunt/HitGrab, and the SUPER|Brie+ doesn't come directly from the game.
Anyone having problems with receiving SUPER|brie+ should fill out the proper contact form accessible via a link at the bottom of the donate page.
Please be sure to follow the correct instructions for what method you used (PayPal, MobillCash, Offer). This form will encapsulate information important to help you get it sorted out. Unfortunately there is nothing the Devs can do to help you get the rewards from offers.
Before completing offers, you may wish to take into consideration several things.
Q. I caught a prize mouse (yay me) - how do I claim my prize?
A. You should get a green banner at the top of your page pretty soon - follow the instructions on there - and congrats :)
Q. I installed the toolbar, but I didn't get 10 SUPER|brie+. What should I do?
A. It takes up to 30 minutes to get your SUPER|brie+. Once the toolbar is installed make sure you restart your browser, login to Facebook via the toolbar, and sound the horn via the toolbar. You will know when you get your SB+, as it will make a journal entry too.
Q. Can I get additional SUPER|brie+ for searching via the toolbar?
A. At this time there is no bonus SUPER|brie+ for using the search on the toolbar. It is something the developers are looking into for the future.
Q. How do I fix my problem with the King's Rewards? I can't see the image or I'm typing the correct code but it says it's incorrect.
A. First - try logging out of Facebook, then clear your cache/private data, then log in again. If that doesn't work click on the 'Open Image in a new window' copy the page link then start a new topic in any of the boards, Tech, Tavern etc, name the post 'Can you please Tell me my Code', copy the link into the post and some kind hunter will come in and post your code.
Q. I have a problem with MouseHunt displaying images, buttons missing, layout misaligned, no trap checks, horn etc etc. How can I fix it?
A. Before looking too deeply for answers to your problem to start with, please initially clear the caches in your browser. This will ensure that you have the latest files, images and scripts stored locally in your browser cache. If you still have a problem afterwards then look below for further specific answers on what may causing your problem, or post to the Tech Support and Help Discussions area of the MouseHunt forum if no answer appears in this FAQ. Firefox users should also check to see if any add-ons are interfering with MouseHunt (text-to-image is one such add-on that causes significant problems).
This page at WikiHow explains how to clear your browser's cache.
Q. I got my Master title a couple of hours ago and since then I have caught mice, sounded the horn, received the King's rewards etc. The graph shows as 0% completed. Are there a certain number of points you need to make the graph move? I know I have at least 3000.
A. Each level becomes harder than the last; your bar will begin to move eventually.
Q. So I've seen topics where people say they're 98.41% or 99.29% apprentice/master/etc, where do you get the percentages from? I can only see the xx% in my little status thing?
A. Hover your mouse pointer over the bar below the Rank, and a tool tip will appear with your percentage to two decimal places.
Q. I know Facebook won't allow gold for invites, but many other apps are giving gold for friends who actually add applications from your invite. Why can't I get some gold for this?
A. This is a violation of the Facebook terms of service; any applications still rewarding players for invites may be subject to removal from FB. Any sort of incentive for inviting your friends is where the violation lies, regardless of when the user receives the incentive.
Q. I am currently listed as "A Shrouded Figure" in the rankings, as are several of my friends. I don't remember doing anything funny to my privacy settings which would have caused this, and neither do my friends, but we must have done something. I'd rather just be listed with my name. Is there a way to fix this?
A. MouseHunt knows what your name is by asking Facebook. If Facebook fails to respond to this electronic request within a certain time, MouseHunt displays "A Shrouded Figure". This can either be because you have high privacy settings, or because there was a glitch - with MouseHunt, Facebook, or the communication between them. If it's not your privacy settings, then check again a few hours later - it will usually be cured by then.
Q. Where can I get a Chrome Deathbot that some people on my hunters list have?
A. Chrome Deathbot was a limited edition trap available only available to buy during the reward weekend in August 2008.
Q. Where can I get a Snow Barrage that some people have on my hunters list?
A. Snow Barrage was a limited edition trap available only to buy for a few days in December 2008.
Q. Occasionally when I'm clicking I get a blue banner at the top of my screen, above the scroll but below the big yellow 'welcome to MouseHunt'.
It goes pretty quick but it says:
Can I fix that?
Q. I sent gold to one of my friends (I'm nice like that) ;). It charged me 10% tariff but we are not that far off each other in points. I have 102427 my friend has 102607. Why did it happen?
A. A 10% tariff is always charged on gold transfers regardless of the points you or the recipient has.
Questions not covered
If you have a technical/gameplay issue that has not been covered here, check the Community Support and Help pages in the Forum to see if anyone else is having the same issues.
Remember, when posting in the Support forum to give your post an appropriate title (things like "Help", and "Dev Please Come Here" or "Bug" are not very helpful).
Try to answer the following questions within your post:
- What happened that was unexpected, and what was your expected result?
- Where in the game did the bug occur (Camp, Trapsmith, Cheese Shoppe, etc.)?
- When did you experience the anomaly (please provide your time zone)?
- How can the bug be replicated?